Our range of service products are designed to keep your audio visual estate performing at its best. With break/fix support, warranty services and an ITIL aligned Service Desk, we are always there to support you.
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Our relationship with Pure AV delivers innovative, reliable solutions that create long term customer satisfaction; making the ongoing renewal of the service contract an easy decision to make. Mike Lewis, Managing Director, EIS Ltd
Mike Lewis, Managing Director, EIS Ltd
Our service packages can keep your audio visual equipment performing at its very best. Our Service Level Agreements (SLA's) are designed to minimise risk of system failure, provide rapid resolution, and maximise the return of your AV investment.
Whatever the size of your AV estate, with our service packages, you can be confident in the quality of the service you receive from us.
Pure AV is an award-winning audio visual integrator with extensive experience in the delivery and support of AV solutions. Our Service Desk staff are skilled in the latest practices in service desk management and work to ITIL standards which ensures that your service requirements are fully understood and met.
This is reflected in the many valued, long-term relationships we have developed and which form the basis of our success and reputation. We have the skills, resource and experience to keep your systems running effectively, and develop a partnership built upon top quality service and first class aftercare.
With our range of Service Level Agreement's, our clients can expect prompt and unlimited technical assistance via email, telephone or video call.
To ensure optimal management of service requests, all support tickets are logged inside a bespoke system which includes full tracking from the very start, though to resolution.
Our team can also support remote access to your system for proactive fault diagnosis.
Our AV Health check is a preventative maintenance service designed to keep audio visual equipment installations in peak condition, and reduce the risk of equipment failure and avoid unbudgeted cost.
The scope and frequency of the visits are tailored to your specific requirements and involves a full system and functionality test, along with any maintenance required according to the manufacturer recommendations.
A post-visit report keeps you up to date with the performance of your system. Any actions or recommendations are reported back to our Service Desk and fully documented.
If you would like to know more about our range of service and support packages, please complete this form and one of our team will be in touch.