Service Desk Technician

Pure Audio Visual are currently seeking an experienced Service Desk Technician. Located in our head office in Preston, the successful candidate will have knowledge of audio-visual systems and have experience working in an office environment.

Key Responsibilities

Reporting into the Service Desk Supervisor duties will include, but are not limited to:

• Take incoming service calls and addressing enquiries or product faults
• Reviewing client requests and allocate works to field service engineers
• Providing 1st and 2nd line support as required
• Scheduling engineer call outs to site
• Scheduling planned preventative maintenance visits
• Monitor client's assets and provide asset management and outstanding work reports as required
• Liaising with suppliers to ensure timely procurement of repaired or replacement parts and equipment
• Maintaining and updating ticketing platform
• Handling RMA’s

The following are essential for the role:

• An excellent telephone manner
• Strong communication and customer service skills
• Experience with Microsoft Office
• Excellent organisational and time management abilities
• A natural multitasker who works well in a fast-paced environment and manage hectic schedules effectively
   

All applicants must be eligible to work in the UK or hold a valid UK permit (no sponsorship offered).

Applicants must be fluent in English. This is a fantastic opportunity to join a well-respected, friendly and progressive company which offers great opportunities to build a career and progress. Package is dependent on experience.